Unless otherwise noted by the product (such as the privy), returns must be within 15 days of receipt of the goods.. To make a return please call 1-727-944-2503 to receive a Return Authorization Number (RAN). Please ship the item (in it's original box and packaging) with your packing slip to:

FAWS Pet Supplies
2643 US Highway 19
Holiday, FL 34691-3857.

The RAN must be seen on the outside of the package or it will not be accepted.

For your protection, if you receive a product, and upon receipt, change your mind, you may request a refund. A refund will be issued back to you thru Paypal less 15% re-stocking fee upon receipt of the product(s) and the subsequent inspection.   Products returned broken, missing parts or used will not be refunded.  We encourage you to send your return via UPS. Return packages must be prepaid. We cannot accept COD. Even exchanges are sent back to you at no additional charge. If you request a refund, a check will be mailed to you for the balance due. There is no refund/exchange on shipping and handling. Please note on the packing slip why you decided to return our product so that we can improve our service.

If anything is damaged in your order, please save the carton and all the packing material as well as the item. Do not return the merchandise. Notify us immediately at 1-727-944-2503 Again, you will receive a RAN and you will return the items as stated above. A claim will be filed with the shipper and upon receipt of payment on the claim (they may request to view the product before you return it to us) we will send you a replacement. If a refund is requested, upon receipt of the broken item, a refund will be issued through Paypal less shipping and handling.

We are sorry, but also for the safety of our pets, we cannot accept exchanges or refunds on food, clothing, homes, cages, bedding or medicines.